Wibowo Dental Clinic
According to our open methodology, this clinic scored 39.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #9 of 27 ranked clinics · Last checked: 18 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#939.8/100
- Best for Expats#839.3/100
- Best for Dental Implants#740.2/100
- Best for Emergency Dental Care#243.3/100
- Best Price Transparency#633.6/100
- Best English-speaking Clinics#1140.5/100
- Best for Families / Childrennot ranked
Summary
Wibowo Dental Clinic is a private specialist dental clinic on Jl. Sedap Malam, established in 1978, making it one of Surabaya's longest-operating dental practices. The clinic operates a second branch at Jl. Jakarta No. 5C. The team includes prosthodontics, periodontics, and dental conservation specialists. Equipment documented on the website includes 3D CT scan and per-chair dental X-ray. The website is primarily in Indonesian. WhatClinic lists Dr. Marcello Wibowo as speaking English, Chinese, and Malay.
Two separate phone numbers are documented: +62 31 534 3299 (Sedap Malam branch) and +62 31 353 2299 (Jl. Jakarta branch); WhatsApp +62 811 2856 161 applies to both. A third email ([email protected]) and the contact page email ([email protected]) both circulate; the contact-page version is used. WhatClinic lists afternoon hours (Mon-Fri 16:00-21:00) which conflict with the website's general operating hours claim; these could not be reconciled. A Cybo listing references a Jl. Jakarta No.5 address which is the second branch, not a separate entity.
Strengths
- Information Transparency: 16 of 20 points.
Weaknesses
- AI & Search Visibility: 3.5 of 8.5 verifiable points (missing: mentioned for: best dentist indonesia; mentioned for: english speaking dentist indonesia; mentioned for: dental implants indonesia; mentioned for: emergency dentist indonesia; mentioned for: indonesia dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed drg. Marcello Wibowo Sp.Pros, drg. Terrence Wibowo Sp.Perio, drg. Stefano Sp.KG, drg. Olivia Maria Rahmawati listed on website implant page [s1] [s3] | 3/3 |
| ✓ | Dentist specializations listed prosthodontics, periodontics, dental conservation (Sp.KG) specified per dentist [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published implants, cosmetic dentistry, endodontics, orthodontics, crowns/bridges, bleaching, X-ray and 3D CT listed [s1] | 3/3 |
| ✓ | Clear contact details two branch phones, WhatsApp, two emails on contact page [s2] | 2/2 |
| ✗ | English website version website content in Indonesian only; WhatClinic notes Dr. Marcello Wibowo speaks English [s1] | 0/2 |
| ✓ | Address and map published Jl. Sedap Malam No. 16 address consistent across website, WhatClinic, Waze [s2] [s3] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published implant promotion at IDR 6,500,000 cited on website; no full price list [s1] | 3/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ✓ | Implant price listed promotional implant price IDR 6,500,000 published on website [s1] | 2/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ? | Google rating (Bayesian-adjusted) Google Maps rating not verifiable via accessible sources; WhatClinic ServiceScore 6.2/10 from 16 interactions | 0/6 |
| ? | Google review volume | 0/3 |
| ? | Review recency | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints no accessible review corpus with individual reviews found to assess | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ✓ | Active Facebook presence facebook.com/wdcsurabaya active page found [s4] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms WhatClinic listing (ServiceScore 6.2/10, 16 interactions); Waze and Cybo directory entries [s3] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray dental X-ray at each treatment chair documented on website [s1] | 2/2 |
| ✓ | CBCT (3D imaging) 3D CT scan documented on website [s1] | 2/2 |
| ✓ | Implantology implant specialist drg. Terrence Wibowo Sp.Perio; promotional implant pricing published [s1] | 2/2 |
| ✓ | Orthodontics orthodontics listed; drg. Olivia Maria Rahmawati described as specializing in orthodontics [s1] | 2/2 |
| ? | Oral surgery no oral surgery specialist listed; extraction not explicitly documented | 0/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ✓ | Emergency care WhatClinic listing notes emergency services available [s3] | 1.5/1.5 |
| ✓ | Works with international patients Dr. Marcello Wibowo listed as speaking English, Chinese, Malay on WhatClinic; clinic historically served US Ambassador per web sources [s3] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +62 811 2856 161 on contact page [s2] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Dr. Marcello Wibowo listed as English-speaking on WhatClinic [s3] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations implant treatment described in plain language on website [s1] | 1/1 |
| ? | Convenient opening hours WhatClinic shows Mon-Fri 16:00-21:00 only; could not verify weekend/morning hours from clinic's own sources | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s5] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality wibowodental.com ranks for clinic-name searches and Surabaya implant queries [s4] | 2/2 |
| ✓ | Dedicated service pages dedicated implant-specialist page found; full service-page coverage not verified [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. Missing items are penalised.
Clinic operating licence: not published on the clinic’s website — penalty applied
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| drg. Marcello Wibowo, Sp.Pros [s1] [s3] | Prosthodontist | not published |
| drg. Terrence Wibowo, Sp.Perio [s1] | Periodontist / Implant Specialist | not published |
| drg. Stefano, Sp.KG [s1] | Dental Conservation (Cosmetic Dentistry) | not published |
| drg. Olivia Maria Rahmawati [s1] | Orthodontics (senior dentist) | not published |
Dentists are named, but their professional licence numbers are not published — penalty applied.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
- medium Dentists / their licences not listed (-4 pts) — The clinic does not publish its dentists with their professional licence numbers (derived from data).
Red-flag penalty applied: -8 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Google rating (Bayesian-adjusted)
- Reputation & Reviews: Google review volume
- Reputation & Reviews: Review recency
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Pediatric dentistry
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://wibowodental.com/ |
|---|---|
| Phone | +62 31 534 3299 |
| +62 811 2856 161 | |
| https://www.facebook.com/wdcsurabaya/ | |
| Address | Jl. Sedap Malam No. 16, Surabaya 60272, Jawa Timur, Indonesia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://wibowodental.com/dokter-spesialis-implan-gigi-di-surabaya/ | dentist names (drg. Marcello Wibowo Sp.Pros, drg. Terrence Wibowo Sp.Perio, drg. Stefano Sp.KG, drg. Olivia Maria Rahmawati), services (implants, cosmetic, endodontics, orthodontics, crowns, bleaching), technology (3D CT, per-chair X-ray, laser), promotional implant price IDR 6,500,000, established 1978 | 2026-08-18 |
| s2 | http://wibowodental.com/contact/ | two branch addresses (Jl. Sedap Malam No. 16; Jl. Jakarta No. 5C), phones (+62 31 534 3299; +62 31 353 2299), WhatsApp +62 811 2856 161, email [email protected] | 2026-08-18 |
| s3 | https://www.whatclinic.com/dentists/indonesia/surabaya/wibowo-denta… | address Jl. Sedap Malam 16 Surabaya 60272, ServiceScore 6.2/10 from 16 interactions, Dr. Marcello Wibowo (English/Chinese/Malay), Mon-Fri 16:00-21:00 hours, emergency services noted, 80+ procedures listed | 2026-08-18 |
| s4 | search:Wibowo Dental Clinic Surabaya facebook reviews hours | Facebook page facebook.com/wdcsurabaya confirmed active; clinic ranks in Surabaya implant dental searches; historical references to US Ambassador as patient; no Google rating surfaced | 2026-08-18 |
| s5 | search:the five canonical city queries | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
Change History
| Date | Change |
|---|---|
| 2026-08-18 |
A question or a correction?
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