Shiny Smile Aesthetic Dental Clinic

According to our open methodology, this clinic scored 23.9/100 for transparency, reputation, service accessibility, and digital visibility.

Overall rank: #20 of 27 ranked clinics · Last checked: 18 August 2026

23.9/100

Positions by Rating Profile

  • Overall Transparency & Trust#2023.9/100
  • Best for Expats#2125.5/100
  • Best for Dental Implants#2018.5/100
  • Best for Emergency Dental Carenot ranked
  • Best Price Transparency#2213.6/100
  • Best English-speaking Clinics#1630.5/100
  • Best for Families / Childrennot ranked

Summary

Shiny Smile Aesthetic Dental Clinic is a private dental clinic in the Wisma Permai area of Surabaya with more than 25 years of operation. It is notable for its status as the #1 Invisalign Diamond Provider in Indonesia since 2014 and for having more than 1,000 Invisalign cases completed. The clinic lists six practitioners including orthodontics, dental conservation, periodontics, prosthodontics, and acupuncture specialists. It also offers acupuncture and cupping therapy alongside dental services. The website is in Indonesian; WhatClinic notes English and Malay as spoken languages.

The clinic also appears at Jl. Wisma Permai Barat I Blok LL 24 on WhatClinic — this is the same address as No. 33. A Dr. Ermada Parselina and Miss Sasmita Puji are named on the WhatClinic listing, whereas the clinic website lists a different set of practitioners; the website is treated as the authoritative source for current staff. Google Maps rating was not accessible via open sources. WhatClinic ServiceScore of 6.8 from 2 interactions. The acupuncture service (dr. Linawati G., Sp.Akp) is an unusual combination with dental services and is noted as a distinguishing feature of this clinic.

Strengths

  • Information Transparency: 16 of 20 points.

Weaknesses

  • Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
  • AI & Search Visibility: 1 of 7 verifiable points (missing: mentioned for: best dentist indonesia; mentioned for: english speaking dentist indonesia; mentioned for: dental implants indonesia; mentioned for: emergency dentist indonesia; mentioned for: indonesia dental clinic for expats)

Score Breakdown

Every criterion below is scored from public sources. verified yes · verified no / not found · partial · ? unverified (scores 0, not a negative finding).

Information Transparency

16 / 20

Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.

Has a working website [s1] 4/4
Dentist names listed drg. Lilyana G. Sp.Ort, dr. Linawati G. Sp.Akp, drg. Maya Gunawan, drg. Elizabeth Sp.KG, drg. E. Nyoman Sp.Perio, drg. Olivia P. Surya Sp.Pros listed [s1] 3/3
Dentist specializations listed orthodontics (Sp.Ort), dental conservation (Sp.KG), periodontics (Sp.Perio), prosthodontics (Sp.Pros) documented [s1] 2/2
? Real clinic photos 0/2
Service list published implants, whitening, orthodontics, veneers, dentures, root canal, scaling, wisdom tooth extraction, Invisalign, acupuncture listed [s1] 3/3
Clear contact details phone (031) 592-7802, WhatsApp 08-223-227-3737, email on website [s1] 2/2
English website version website primarily in Indonesian; WhatClinic notes English spoken [s1] 0/2
Address and map published Jl. Wisma Permai Barat I No. 33 Blok LL-24 Surabaya 60115 consistent across website and WhatClinic [s1] [s2] 2/2

Price Transparency

0 / 15

Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.

Prices or price ranges published no price list on website; WhatClinic shows no prices for this clinic [s1] [s2] 0/3
? Cleaning price listed 0/2
? Filling price listed 0/2
? Crown price listed 0/2
? Implant price listed 0/2
? Consultation price listed 0/2
? X-ray / imaging price listed 0/2

Reputation & Reviews

1.5 / 20

Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.

? Google rating (Bayesian-adjusted) Google Maps rating not verifiable via accessible sources; WhatClinic ServiceScore 6.8 from 2 interactions 0/6
? Google review volume 0/3
? Review recency 0/3
? Clinic responds to reviews 0/2
? No recurring complaints insufficient public review corpus to assess 0/2
? No suspicious review patterns 0/2
Active Facebook presence facebook.com/ShinySmileAestheticDentalClinic active page found [s3] 1/1
? TripAdvisor presence 0/0.5
Other review platforms WhatClinic listing (ServiceScore 6.8 from 2 interactions); Bridestory listing; Instagram @shinysmiledentalclinic [s2] 0.5/0.5

Medical Infrastructure

6 / 15

The range of publicly documented equipment and services. This measures documented availability, not clinical quality.

? On-site X-ray 0/2
? CBCT (3D imaging) 0/2
Implantology dental implants listed among services [s1] 2/2
Orthodontics drg. Lilyana G. Sp.Ort on staff; Invisalign Diamond Provider #1 in Indonesia since 2014; 1,000+ Invisalign cases [s1] 2/2
Oral surgery wisdom tooth extraction listed [s1] 2/2
? Pediatric dentistry 0/1.5
? Emergency care 0/1.5
? Works with international patients WhatClinic notes English and Malay spoken; no explicit international-patient documentation on official website 0/2

Communication & Service

6 / 10

How easy it is to contact the clinic, get answers, and book - especially for international patients.

WhatsApp / LINE available WhatsApp 08-223-227-3737 on website [s1] 2/2
? Response speed 0/1.5
English spoken English and Malay listed as spoken languages on WhatClinic [s2] 2.5/2.5
? Pre-visit consultation possible 0/1.5
? Clear service explanations 0/1
Convenient opening hours Mon-Fri 10:00-21:00, Sat 08:00-17:00 per website [s1] 1.5/1.5

AI & Search Visibility

1 / 10

Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".

Mentioned for: best dentist Indonesia [s4] 0/1
Mentioned for: English speaking dentist Indonesia [s4] 0/1
Mentioned for: dental implants Indonesia [s4] 0/1
Mentioned for: emergency dentist Indonesia [s4] 0/1
Mentioned for: Indonesia dental clinic for expats [s4] 0/1
? Structured data on website 0/1.5
Google indexing quality shinysmiledentalclinic.com indexed and findable by name; not prominent in general Surabaya dental recommendation lists [s3] 1/2
? Dedicated service pages 0/1.5

Licensing & Credentials

Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. Missing items are penalised.

Clinic operating licence: not published on the clinic’s website — penalty applied

Dentists & professional licences

DentistSpecializationLicence No.
drg. Lilyana G., Sp.Ort [s1]Orthodontistnot published
drg. Elizabeth, Sp.KG [s1]Dental Conservation Specialistnot published
drg. E. Nyoman, Sp.Perio [s1]Periodontistnot published
drg. Olivia P. Surya, Sp.Pros [s1]Prosthodontistnot published
drg. Maya Gunawan [s1]General Dentistnot published

Dentists are named, but their professional licence numbers are not published — penalty applied.

Red Flags

  • medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
  • medium Dentists / their licences not listed (-4 pts) — The clinic does not publish its dentists with their professional licence numbers (derived from data).
  • low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).

Red-flag penalty applied: -10 points (capped at -20).

Data We Could Not Verify

  • Information Transparency: Real clinic photos
  • Price Transparency: Cleaning price listed
  • Price Transparency: Filling price listed
  • Price Transparency: Crown price listed
  • Price Transparency: Implant price listed
  • Price Transparency: Consultation price listed
  • Price Transparency: X-ray / imaging price listed
  • Reputation & Reviews: Google rating (Bayesian-adjusted)
  • Reputation & Reviews: Google review volume
  • Reputation & Reviews: Review recency
  • Reputation & Reviews: Clinic responds to reviews
  • Reputation & Reviews: No recurring complaints
  • Reputation & Reviews: No suspicious review patterns
  • Reputation & Reviews: TripAdvisor presence
  • Medical Infrastructure: On-site X-ray
  • Medical Infrastructure: CBCT (3D imaging)
  • Medical Infrastructure: Pediatric dentistry
  • Medical Infrastructure: Emergency care
  • Medical Infrastructure: Works with international patients
  • Communication & Service: Response speed
  • Communication & Service: Pre-visit consultation possible
  • Communication & Service: Clear service explanations
  • AI & Search Visibility: Structured data on website
  • AI & Search Visibility: Dedicated service pages

Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.

Contact Information

Websitehttps://www.shinysmiledentalclinic.com/
Phone+62 31 592 7802
WhatsApp+62 822 3227 3737
Facebookhttps://www.facebook.com/ShinySmileAestheticDentalClinic
AddressJl. Wisma Permai Barat I No. 33, Blok LL-24, Surabaya 60115, Jawa Timur, Indonesia

Contact details are provided for identification only and may change; verify with the clinic directly.

Sources

IDSourceWhat it supportsAccessed
s1https://www.shinysmiledentalclinic.com/clinic name, address Jl. Wisma Permai Barat I No.33 Blok LL-24 Surabaya 60115, phone (031) 592-7802, WhatsApp 08-223-227-3737, email [email protected], 6 practitioners with specializations, services including Invisalign/orthodontics/implants/root canal/whitening/acupuncture, Mon-Fri 10:00-21:00 Sat 08:00-17:00, 25+ years, #1 Invisalign Diamond Provider Indonesia since 20142026-08-18
s2https://www.whatclinic.com/dentists/indonesia/surabaya/shiny-smile-…address Jl Wisma Permai Barat I Blok LL 24 Surabaya 60115 confirmed; ServiceScore 6.8 from 2 interactions; English and Malay spoken; Mon-Fri 09:00-21:00, Sat 09:00-16:00, Sun closed2026-08-18
s3search:Shiny Smile Dental Clinic Surabaya reviews Facebook InvisalignFacebook page facebook.com/ShinySmileAestheticDentalClinic confirmed; #1 Invisalign Diamond Provider Indonesia since 2014 from Instagram profile; 1,000+ happy Invisalign patients; shinysmiledentalclinic.com indexed in dental searches2026-08-18
s4search:the five canonical city queriesAI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries2026-08-18

Change History

DateChange
2026-08-18

A question or a correction?

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